Questions to Ask a Maid Agency in Singapore

4 Apr

Questions to Ask a Maid Agency in Singapore

There are hundreds, if not thousands of maid agencies in Singapore. What does this tell you? Well, it implies that you have to vet the agency you plan to work with before spending your money. That way, you can be sure it offers what you want and most importantly can deliver results. What follows is a rundown of critical questions to ask;

How Long Have you Been in Business?

Experience is fundamental when it comes to choosing one maid agency over another. It is essential, therefore, that you know the number of years the service has been in operation. While there’s nothing wrong with using a recently opened agency, you’re better off with one that has been running for a couple of years. Think of it as a way of ensuring that you’re dealing with people who know what they are doing. On that note, visit to discover Jeff Maid, one of the most sought-after agencies in Singapore with an in-depth understanding of the market.

Do you Have a License?

Sounds like a no brainer, right? It sure does. But, you need to be sure that the service is operating legally. For starters, the Ministry of Manpower (MOM) is the body charged with issuing maid agency licenses in Singapore. On top of that, ask for the Customers Association of Singapore for Good Business Practices accreditation.

Keep in mind that you can’t rule out the possibility of running into a rogue agency that’s out to scam you. Of course, a service that is in the business legally won’t hesitate to show you the licenses or any other supporting documents.

What Are Previous Customers Saying?

You can tell what to expect with a particular maid agency by looking at what past clients are saying about it. Sure, a service may have the experience and licenses but no integrity. And, the last thing that you want to do is to deal with an agency with a bad reputation.

Be sure to read independent reviews for a second opinion. Or, you can ask for recommendations from your friends and relative. Choose a service that has the highest rating and feedback from satisfied customers.

How Do you Train your Employees?

A maid will spend most of his/her time helping your family. You must, therefore, make sure that the person is of good repute and discipline. Ask the agency how they go about finding the right employees. Let them tell you how they recruit their workers as well. Are there special classes? What are the qualifications? Which maid do they think will match your family needs?

Select a service that has a good rapport with its employees.  Try to find out the maid’s salary as a way of determining whether he/she is getting fair treatment from the employer.

How Much do you Charge?

Okay, you can only pay for what you can afford, right? So, you have to inquire about the charges. Make sure that you have an idea of the standard market rate. Ask for quotations from various agencies and compare the prices. It is essential to mention here that the cheapest service isn’t necessarily the best and vice versa.  Choose the agency that offers a reasonable charge for what they have to offer.

Do you Offer Any Guarantee?

At times, the maid assigned to your home may not perform as you expect. So, ask if the agency can replace him/her in such scenarios at no extra charge. The critical thing to note here is the guarantee period – the longer the time frame, the better. Most, however, offer three to six months guarantees. Some don’t.

The Bottom Line

You don’t have to use the services of a maid agency that you don’t like from the get-go. Make sure that you interview as many agencies as you can (if you have the time) and settle for the one that meets your needs and those of your family.

Remember – you are spending your money, and you should get value for it. Don’t be afraid to forward complaints that occur within the period of the contract  to the agency if anything goes wrong. Oh and, don’t forget to ask about the terms and conditions of the agreement.